Terms of Use · Privacy Notice (PDPA 2010)
1.1 By creating an account or using the JomFlexi website (the "Platform"), you agree to be bound by these Terms and the Privacy Notice. If you do not agree, do not use the Platform.
1.2 You confirm your consent by ticking the boxes at registration. This is an electronic agreement and is valid and binding as if signed in writing.
2.1 You must be at least 18 years old and legally capable of entering into a contract.
2.2 You may hold one account only. You must register a mobile number and email address that belong to you.
2.3 You are responsible for keeping your password confidential and for all activity under your account. Notify us immediately of any unauthorised use.
2.4 You may register as a seeker, a poster, or both.
3.1 JomFlexi is an online notice board that displays listings and allows users to obtain contact details of other users. We are not an employer, employment agency, recruiter, broker, agent, payment intermediary or party to any arrangement between users.
3.2 We do not verify, and do not guarantee, the identity, qualifications, honesty or conduct of any user, or the accuracy, legality, quality, safety or availability of any listing, service or work.
3.3 Any arrangement between users, including work, payment, safety, tax, insurance and statutory obligations, is solely between those users. You are responsible for your own checks and decisions and for complying with applicable laws.
3.4 Listings may be translated by automated tools. Translations are for convenience only and may be inaccurate.
4.1 Users may use credits or an active subscription to view the contact details attached to a listing. Posting listings is free unless we announce otherwise.
4.2 Credits and subscriptions are purchased by manual payment as instructed on the Platform and are activated only after we confirm receipt. Prices may change prospectively.
4.3 Credits are a licence to view contact details only. They have no cash value and are non-transferable. Free credits given on registration expire 12 months after issue. Credits you purchase or earn as rewards do not expire, but are forfeited if your account is closed or terminated for breach of these Terms.
4.4 Credits and subscription fees are non-refundable once used or activated, except where required by law or where we, at our discretion, find that we failed to provide the contact details you paid for.
4.5 We do not guarantee that a poster will reply, that any work will be offered or completed, or that any listing is genuine. Unlocking a listing that later proves false does not by itself entitle you to a refund, but you should report it (see clause 9).
4.6 Subscriptions are subject to a fair-use limit of 100 unlocks per day.
4.7 We may withhold or reverse credits or subscription time obtained through abuse, error or fraud.
5.1 You are responsible for everything you post ("User Content") and warrant that it is true, lawful, not misleading, and that you have the right to post it, including the right to share any contact number you provide.
5.2 You grant us a non-exclusive, royalty-free, worldwide licence to host, display, translate, reproduce and distribute your User Content for operating, securing and promoting the Platform.
5.3 Listings expire after 30 days unless closed earlier. We may remove or hide any User Content at any time.
5.4 You must not include phone numbers, social media handles, links, email addresses or other contact details in the title, description or area fields. The contact number shown to unlocking users is the mobile number registered to your account.
You must not:
7.1 To protect users and the Platform, we may, without liability: (a) record and retain login and activity data, including IP address, device information and timestamps; (b) use automated tools and human review to detect suspicious content and behaviour; (c) limit the number of postings or unlocks; (d) require new accounts to have their first listings reviewed and approved before they are published; and (e) require further verification, including email verification.
7.2 You consent to these measures. Automated detection is not perfect, and we do not undertake to detect or prevent every violation or to review every listing.
7.3 Nothing in this clause obliges us to monitor the Platform or creates a duty of care to any user.
8.1 If we reasonably suspect that you have breached these Terms or any law, or where we are required to do so, we may, at our discretion and with or without prior notice: (a) hide or remove content; (b) issue warnings; (c) restrict features; (d) suspend or permanently terminate your account; (e) withhold credits or subscription time; and (f) take any other action we consider appropriate. Three warnings may lead to suspension of your account.
8.2 A hidden listing may remain hidden while we investigate. Contact details already unlocked for a hidden or removed listing may be withdrawn from the user's Unlocked page.
8.3 We are not obliged to give reasons, but we will consider appeals under clause 9.
9.1 You can report a listing through the Platform. Ordinary reports (fake information, bypassing the Platform, spam, other) are limited to 2 per month per user. Reports about suspected scams, requests for OTP, IC or banking details, and illegal content are not limited.
9.2 If you choose "Other" as the reason, you must give a brief remark (maximum 100 characters). False, malicious or repeated baseless reports may result in enforcement action against you. If we confirm a report to be valid, we may restore your monthly report allowance.
9.3 A listing that is reported by 3 different users whose accounts are at least 7 days old may be hidden automatically pending review.
9.4 If your content or account is restricted, you may submit one appeal per decision by email to skeviakitchen@gmail.com. Our decision after review is final, to the extent permitted by law.
9.5 We will act on reports in a reasonable time, but we do not guarantee any outcome or response time and are not liable for third parties' conduct.
10.1 We may preserve and disclose information, including your personal data and activity records, where required by law, court order or a formal request by the police or another competent authority, or where we reasonably believe disclosure is necessary to prevent or investigate fraud, crime or serious harm.
10.2 We will cooperate with lawful investigations. We do not undertake to investigate or report every incident. If you are a victim of a crime, you should lodge a police report yourself and may contact the relevant authorities directly.
11.1 The Platform is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including accuracy, fitness for a particular purpose, availability and uninterrupted or error-free operation.
11.2 We do not endorse any listing or user. Information on the Platform, including safety reminders, is general guidance only.
12.1 To the fullest extent permitted by law, we are not liable for any loss or damage arising from or in connection with: dealings between users; the conduct of any user; User Content; reliance on any listing; unauthorised access to your account caused by your failure to protect your credentials; downtime or technical failure; or acts of third-party service providers.
12.2 To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or loss of profit, income, opportunity or data.
12.3 Where liability cannot be excluded, our total liability to you for all claims is limited to the amount you paid us in the 3 months before the claim arose, or RM100, whichever is greater.
12.4 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including for fraud or fraudulent misrepresentation by us, or any statutory rights you have as a consumer.
You agree to indemnify and hold us, our owners, officers and service providers harmless from any claim, loss, damage and reasonable legal costs arising from your User Content, your breach of these Terms or any law, or your dealings with other users.
We process your personal data in accordance with the Privacy Notice below.
15.1 We may update these Terms. For material changes we will ask you to agree again; continued use after notice of a change means you accept it.
15.2 You may close your account at any time. We may modify, suspend or discontinue the Platform or any feature at any time.
15.3 Clauses which by nature should survive termination, including clauses 4.4, 5.2, 10 to 13 and 16, survive.
16.1 Governing law and courts. These Terms are governed by the laws of Malaysia. The courts of Selangor, Malaysia have exclusive jurisdiction, but we may seek urgent relief in any court.
16.2 Severability. If any provision is found unenforceable, the rest remains in force and the provision is applied to the maximum extent permitted.
16.3 Entire agreement. These Terms and the Privacy Notice are the entire agreement between you and us on their subject matter.
16.4 No waiver. Failure to enforce a right is not a waiver of it.
16.5 Assignment. We may assign these Terms. You may not without our written consent.
16.6 Notices. We may notify you through the Platform, by email or by WhatsApp to the details you registered.
16.7 Language. These Terms and the Privacy Notice are provided in English.
16.8 Contact. skeviakitchen@gmail.com.
Data user: JomFlexi, Selangor, Malaysia. Contact: skeviakitchen@gmail.com.
Directly from you, automatically when you use the Platform, and from other users (for example, reports about you).
(a) Creating and managing your account; (b) operating the Platform, including showing contact details to users who unlock your listing; (c) processing payments, credits and subscriptions; (d) preventing, detecting and investigating fraud, abuse and unlawful activity, and enforcing the Terms; (e) handling reports, complaints and appeals; (f) verifying your identity and contact details; (g) complying with legal obligations and requests from authorities; (h) improving and securing the Platform; (i) with your optional consent, sending updates and promotions.
We do not sell your personal data. We may disclose it to:
Our service providers may store or process data outside Malaysia, including in Singapore and other countries. By consenting, you agree to such transfers. We take reasonable steps to ensure that data is protected to a standard comparable to Malaysian law.
The Platform uses browser storage to remember your language, login and preferences. Where advertising is shown, advertising partners such as Google may use cookies or similar technologies to serve and measure ads. You can manage these through your browser and Google's ad settings.
We keep personal data only as long as needed for the purposes above and as required by law. Account data is kept while your account is active. Security, payment and consent records may be kept for up to 7 years or longer if needed for legal claims or investigations. Listings expire after 30 days but related records may be retained.
We use reasonable technical and organisational measures to protect your data, including encryption in transit and hashed passwords. No system is completely secure. Protect your password and do not share your account.
You may request access to, correction of, or deletion of your personal data, limit its processing, and withdraw consent (including for marketing), by contacting us. Withdrawing consent may mean we cannot provide the service. We may retain data we are legally required or entitled to keep. We may charge a reasonable fee for access requests, as permitted by law.
Email, mobile number, password and consent records are required to register. If you do not provide them we cannot open your account.
The Platform is for persons aged 18 and above. If we learn that a user is under 18, we may close the account and delete the data.
If a personal data breach occurs that is likely to cause significant harm, we will take steps required by law, including notifying the authority and affected users.
We may update this Notice and will tell you of material changes.